It is Energy Steel Products policy that everyone has a responsibility for ensuring quality and continuous improvement activities. Therefore all personnel shall receive relevant and documented training in the Quality Policy and System. The Quality System Manager oversees the function, implementation and maintenance of the Quality System to ensure conformance to the ISO 9001:2000 standard. All Managers are equally responsible for controlling quality and continuous improvement activities throughout their departments.

> The Energy Steel Products Group intends to satisfy the customer through a number of means:

• By providing services and products that either meet or exceed the expectations of our customers in a cost effective and competitive manner and within the context of a fully implemented quality management system.
• By pursuing continual improvement of its quality and operational systems as a means of added value to the service and products delivered to our customers
• By pursuing customer feedback in order to enhance customer satisfaction
• By providing a safe and positive working environment that encourages employee participation in all issues including quality.